Shipping policy
Aqua Supply Direct currently delivers within Australia only.
Contact: info@aquasupplydirect.com.au
STANDARD PARCEL SHIPPING
Standard parcel shipping is available for eligible small pool-cleaning products and accessories.
The standard shipping charge displayed at checkout is $14.95 per eligible order.
Orders are generally processed within 1–3 business days. Estimated delivery is generally 3–7 business days after dispatch, depending on the destination, carrier availability and seasonal demand.
Delivery estimates are not guaranteed and do not include weekends or public holidays.
EQUIPMENT COURIER DELIVERY
Pool pumps, chlorinators, robotic pool cleaners, controllers and other boxed equipment may require specialised courier delivery.
Delivery availability and charges depend on the product’s size, weight and destination. If no courier option appears at checkout, contact info@aquasupplydirect.com.au for a delivery quote or select store pickup where available.
OVERSIZED AND FREIGHT PRODUCTS
The following products may require a freight quotation:
• Sand filters and large cartridge filters
• Heat pumps
• Pool blankets and blanket rollers
• Long telescopic pool poles
• Commercial or unusually heavy equipment
• Other oversized products identified on the product page
Freight charges vary depending on the destination, access conditions and whether special handling equipment is required.
Please contact info@aquasupplydirect.com.au before ordering if delivery is required and no freight option appears at checkout.
Some oversized products may initially be available for store pickup only.
STORE PICKUP
Free store pickup is available from:
Aqua Supply Direct – Brighton
627 Hampton Street
Brighton VIC 3186
Australia
Orders are usually ready for collection within 2–4 business days.
We will email you when your order is ready. Please wait for the ready-for-pickup confirmation before visiting.
Customers may be asked to present their order confirmation and photographic identification when collecting an order.
DELIVERY ACCESS
Customers must provide a complete and accurate delivery address and inform us about access restrictions that may affect delivery.
Freight delivery generally means delivery to an accessible ground-level location. It may not include:
• Carrying products inside a property
• Moving products through narrow access points
• Stairs, lifts or difficult terrain
• Installation or removal of existing equipment
• Tailgate, crane or specialised unloading services unless arranged
Additional carrier charges caused by incorrect information, failed delivery, restricted access or redelivery may be payable by the customer.
TRACKING
Tracking details will be provided when available. Some freight services may contact the customer directly to arrange delivery.
AUTHORITY TO LEAVE
Where authority to leave is requested or selected, the customer accepts the risk of the parcel being left at the nominated location, except where loss or damage results from conduct for which liability cannot lawfully be excluded.
We recommend choosing a secure delivery location.
DAMAGED DELIVERIES
Inspect delivered products and packaging as soon as possible.
If an order arrives damaged, photograph the packaging and product before disposing of any materials. Contact info@aquasupplydirect.com.au promptly with your order number and photographs.
Do not install or use visibly damaged equipment before contacting us.
DELAYS AND AVAILABILITY
Product availability, supplier lead times and courier delays may affect dispatch.
Aqua Supply Direct will contact the customer if a significant delay or stock issue affects an order. We are not responsible for delays outside our reasonable control, but this does not limit rights under Australian Consumer Law.
INCORRECT ADDRESSES AND REDELIVERY
Customers are responsible for entering the correct delivery address.
Additional shipping, return-to-sender or redelivery charges caused by an incorrect or incomplete address may be payable by the customer.
COMBINED ORDERS
Orders containing products from different shipping profiles may display separate delivery charges or may be available only for store pickup.
Contact info@aquasupplydirect.com.au if you need assistance before placing a mixed order.